Delivery and return

Delivery

Your orders of tissues and fabric pouches are dispatched within one working week.
Your orders are sent by letter followed, the tracking number is communicated to you when sending.

Delivery is free in France from €50 purchase and in Europe from €75 purchase. We deliver your orders in France and Europe.

There are no borders to blow your nose ecologically! We hope to open worldwide delivery soon.

Return

Do you no longer like the colors once arrived? Have you made the wrong collection and want to make an exchange?

You can return your products to us within 21 days of receiving your order at the address:
ernest&lulu
14, rue du poirier
45 000 Orléans – FRANCE

Return costs are your responsibility except in case of error from us.

Please note that the tissues used cannot be returned. We recommend that you make a return with a tracking number to ensure that we’ll receive it.
The repayment period is maximum 14 days from receipt of your return. We do not offer an exchange.

To choose a new collection, place a new order on our online store